Service Policies

Deposits will be redeemed for the following reasons. This is not a complete list and may be updated at any time.

• Cancellations within 24 hours

• Reschedules within 24 hours

• No-shows

• Those who bring unscheduled guests or children with them to their appointments

• New clients who fail to complete the intake form prior to their first appointment.

"What if I'm sick?" - Unforeseen Circumstances

I understand that illness and unforeseen circumstances like flat tires happen and I want to accommodate you as best I can while still protecting my small business. If an unforeseen circumstance prevents you from cancelling with 24 hours notice you are welcome to send someone in your place! I love referrals and this allows you to avoid the fee. If you are unable to find someone to take your place, the fee will apply. I appreciate your understanding!

"What if you cancel on me with less than 24 hour notice?"

I make it a point to show up for my clients, however I'm also human and unforeseen circumstances happen to me too! If I have to reschedule your appointment last minute, you will be entitled to a 25% discount of your service at your next appointment.

Late arrivals in any increment will limit the length of your service as well as what parts of your service I will be able to complete.

• 5-10 minutes late - we'll do what we can for you & full price will be charged

• 10+ minutes late is considered a no-show & your deposit will be redeemed.

We recommend arriving early enough that you are able to use the restroom before your appointment begins.

All new clients must fill out the New Client Intake & Consent form, which will be EMAILED to you upon booking. This must be completed prior to your appointment. If not completed, you will be invited to reschedule and assessed a 25% rescheduling fee.

Payment: In order to maximize my time and avoid the the awkward futzing around with checkout at the end of your service, the payment method on file will be charged for your service and any retail items you'd like at the end of your appointment. So please ensure that you have your preferred payment method on file upon booking your appointment, as I won't ask which card you'd like to use after your service.

Disputed Charges: Should the charge for your service be disputed, you will be banned from booking with us in the future.

Gratuity: Gratuity is always a welcome thank you for a job well done! You will be sent a text with a prompt to leave gratuity after your service. You get to decide how much or how little to leave, but in case you aren't sure, industry standard is 20% of the service total. 

A variety of factors can contribut to the outcomes of the services and retail items that I offer. From your lifestyle, allergies, what you use at home, etc... Because of this, I do not guarantee outcomes and you've still received the benefit of my time & cost of consumables. Therefore, all service and retail sales are final. 

If you have a problem with your service or retail item, please reach out within 48 hours.

If you complete a treatment series and are not satisfied with the results, we will work together to create a new treatment plan for you moving forward.

Pre-paid services and service packages expire 12 months after purchase. I recommend booking them out asap in order to receive max benefit! Once services expire, they cannot be retrieved and no refunds will be given.